Returns & refunds

Returns & refunds

For UK online orders, tell us you wish to cancel within 14 days after receiving your items. You then have another 14 days to send them back. No reason is required.

Email urbanfiora.business@gmail.com with your name, order number and items to return. We will provide return instructions. Any clear cancellation statement is accepted.

Return postage

For change-of-mind returns, you pay the return postage. Please keep proof of postage and include your order number in the parcel. For faulty, damaged, misdescribed or incorrectly supplied items, contact us first so we can arrange the return and cover reasonable return postage costs.

Condition of items

You may inspect and try on clothing as you would in a shop. Please keep tags and packaging where possible. We may deduct for loss of value caused by handling beyond what is necessary to assess the goods.

Refunds go to the original payment method within 14 days of receiving the returned goods or evidence of return, whichever is earlier. For a full-order cancellation, we refund standard outbound delivery; the extra cost of express delivery is not refundable. No restocking fee applies. Sale items have the same statutory rights.

Faulty, damaged or incorrectly supplied items have separate statutory remedies. Contact us so we can arrange an appropriate return and resolution. This policy does not limit your statutory rights.

Return address

Urban Fiora
1st Floor, Unit 2
35 Broughton Street
Manchester
M8 8LZ
United Kingdom

Optional cancellation form

You can email or post the following information to Urban Fiora at the address above or urbanfiora.business@gmail.com. You do not have to use this form.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods and order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):